Procedure 3 – Quality Policy and Communication
ISO 9001:2015 Clauses Covered in this Document: 5.2.1 & 5.2.2
Amtek Engineering Solutions Ltd, established in May 2000 is a leading supplier of Mechanical Engineering Design and Consultancy Services including:
• Investigation and report writing
• Specification writing
• Analysis using Finite Element and reporting
• Computer Aided Design (CAD)
• Technical Documentation including relevant legal, statutory legislation and design codes in our product.
Located on the South Coast of England, the customer base is UK wide and includes local businesses and major global organisations specialising in Aerospace, Offshore, Subsea, Nuclear and Automotive industry sectors.
We establish, amend and improve our policies and objectives to ensure they remain appropriate to our operations, customer requirements and expectations and relevant legislation and codes of practice. It is out policy to meet and exceed all client and legal requirements to ensure that customers are fully satisfied with the quality of our services.
We do this by considering the needs and expectations of our:
|Customers'||Expectations in terms of: on-time delivery to the correct specification; providing value for money ; high quality; design innovation; and, providing good communications and a fast response.|
|Competitors||Expectation to take business away from the Company.|
|Shareholders||Expectations in terms of: sustained profitability; and, good financial performance with a return of investment.|
|Staff||Expectations in terms of: a good working environment; recognition and reward; ongoing professional development and training; prompt payment; work/life balance; and, employment security.|
|Partners||Training providers, universities, Institution of Mechanical Engineers.|
|Society||Environmental considerations, ethical principles, compliance with legal and statutory regulations and the IMechE code of conduct.|
|Certification Bodies||Expectations in terms of: applicable standard(s) that the company is registered to; the certification body's scheme requirements; and, compliance to any applicable legal or other requirements that the company have obligations for.|
|Insurers||Expectations to: make no or little claims; maintain prompt payment; and, have effective risk management and mitigation in place.|
|Landlord||Expectations to: pay the least costs on time; and, maintain the premises in a suitable condition in line with any applicable compliance requirements.|
|Local Government||Expectations to: comply with any local legislation or bye-laws; and, pay business rates in a timely manner.|
|National Government||Expectations to: comply with the applicable legislation; and, pay the applicable taxes as required.|
|Regulators||Expect the company to comply with the scheme requirements, where applicable.|
We ensure that every member of staff is familiar and competent to carry out the tasks applicable to their area of work in order to minimise the likelihood of failing to meet quality requirements, we are:
• Committed to increasing our capabilities with staff qualifications, training and recognition with the leading industry institutions.
• Committed to recruitment and training of the best Engineering Graduates to manage and develop future engineers at senior level.