Procedure 3 – Quality Policy and Communication

ISO 9001:2015 Clauses Covered in this Document: 5.2.1 & 5.2.2

Amtek Engineering Solutions Ltd, established in May 2000 is a leading supplier of Mechanical Engineering Design and Consultancy Services.

Located on the South Coast of England, the customer base is UK wide and includes local businesses and major global organisations specialising in Aerospace, Offshore, Subsea, Nuclear and Automotive industry sectors.

The products and services that we offer include, but are not limited to:
• Investigation and report writing
• Specification writing
• Analysis using Finite Element and reporting
• Computer Aided Design (CAD)
• Technical Documentation including relevant legal, statutory legislation and design codes in our product.

The continuing policy of Amtek Engineering Solutions Ltd is to provide a high-quality product and a professional and efficient service to ensure customer satisfaction as well as statutory and regulatory compliance. This achievement will result in securing efficiency, a strong customer focus and enhancement of long-term sustainability and profitability within the organisation.

We estalish, amend and improve our policies and objectives to ensure they remain appropriate to our operations, customer requirements and expectations and relevant legislation and codes of practice. It is our policy to meet and exceed all client and legal requirements to ensure that customers are fully satisfied with the quality of our services.

Through direction and support, each employee will have a proper understanding of the importance of the Quality Management System, their responsibility in contributing to its effectiveness and its direct relevance to the success of the organisation.

In order to minimise the likelihood of failing to meet quality requirements, we are:
• Committed to increasing our capabilities with staff qualifications, training, and recognition with the leading industry institutions.
• Committed to recruitment and training of the best Engineering Graduates to manage and develop future engineers at senior level.

The organisation has a policy of promoting continual improvement and setting of quality objectives in line with the framework laid out within the ISO 9001:2015 standard. These objectives will address the risks and opportunities within the organisation as determined by the Management Team.

The Quality Management System will be monitored, measured, evaluated and enhanced regularly under top management responsibility, with regular reporting and communication of the status and effectiveness at all levels.